Orders
Find, open and move orders from new to completed; what cancelling does.
On this page
Every purchase in your shop becomes an order. You get an email for each one, it appears under Orders, and the number next to Orders in the menu counts the ones still New.
Where orders come from
A customer adds products to the cart, presses Checkout, leaves their name and phone (plus email, address and a note, if you ask for them — see Cart & checkout) and chooses how to pay.
- The order gets a number, starting from #1001.
- The units are taken out of stock straight away, so two customers can never buy the last item twice.
- An email goes to your contact email and to every admin of the shop. If the customer left an email, they get a confirmation too.
Find an order
The list shows the newest orders first, with the customer, the number of items, the total and the status. At the top you can:
- Search by order number, customer name or phone,
- filter by Status.
Click Order, Customer or Status at the top of the list to sort by it, and again to reverse it. Use the page numbers under the list to page through; … lets you type any page number. Press Open to see an order.
Inside an order
- Items — every product with the chosen options (e.g. M / Blue), price, quantity and total. A product you have deleted since shows as (deleted).
- Note from the customer — if they wrote one.
- Customer — name, phone and email (tap to call or write) and the delivery address.
- Payment — the method, and for card payments whether it is Paid, Pending or Failed, with the time it was paid.
Order statuses
Move an order along as you handle it: choose the new status under Status and press Update.
| Status | Use it when |
|---|---|
| New | The order just came in and nobody has looked at it. |
| Confirmed | You have checked it with the customer and will fulfil it. |
| Shipped | It is on the way or handed to the courier. |
| Completed | The customer has it; nothing left to do. |
| Cancelled | It won't happen. |
The statuses are for you — move them in whatever order suits your work.
Cancelling
Card payments and orders
With card payments on, a customer who chooses Bank of Georgia or TBC is sent to the bank's page to pay. The order then arrives with the payment marked Paid. If they leave the bank page without paying, the order stays Pending and they can try again from their cart; if the bank can't take the payment at all, the order is cancelled and its items return to stock.