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datastore.ge

Support

Ask the datastore.ge team: open a ticket, follow the answers, close it when solved.

3 min read

On this page

When something does not work or you are not sure how to do it, ask the datastore.ge team. You write on support.datastore.ge, a person from our team answers there, and you follow the whole conversation on your ticket's own page.

Open a ticket

  1. In the menu press Support, then New ticket. The support site opens in a new tab with your shop, name and email already filled in. You can also go to support.datastore.ge directly — handy when you cannot sign in to your admin.
  2. Fill in the fields — all are required except the photos and files:
Field What to enter
Store address Your shop's address, like myshop.datastore.ge, or its own domain.
Sign-in email The email you sign in to your store admin with.
Your name So we know who we are talking to.
Phone In case a call is quicker.
Topic What the question is about: orders, payments, products, design, domain, sign-in, your plan or something else.
Subject The question in a few words.
Message What you did, what you expected, and what happened instead.
Photos or files Optional. Screenshots, photos or documents — up to 5 files, 10 MB in total: JPG, PNG, WEBP, GIF, HEIC, PDF, TXT, CSV, Word, Excel or ZIP. Drop them on the box or press Choose file.
  1. Press Send ticket. Your ticket's page opens, and we email you its link.
support.datastore.ge
Open a ticket
Store address: myshop.datastore.geSign-in email: you@mail.ge
Your namePhoneTopic: Payments
Subject: Card payment shows an error
Message…Send ticket

Talk with support

Everything happens on the ticket's page; the email we send you has its link.

  • Our answers appear there, tinted blue, and we email you each time we answer.
  • To answer back, write under Write a reply and press Send. You can add Photos or files to a reply too.
  • Files from either side show under their message: photos as small pictures (tap to open), documents as a name you tap to download.
  • Solved? Press Mark as solved to close the ticket. A closed ticket — whether you or we closed it — takes no more replies; if the problem comes back, press New ticket and mention the old ticket's number.

Ticket statuses

Open→ Answered→ Closed Writing on an answered ticket makes it Open again. Closed is final.
Status What it means
Open We have your message and will answer.
Answered We answered; it is your turn if you need more help.
Closed The question is solved. No more replies: open a new ticket for anything else.

Your shop's tickets

Support in the store admin lists every ticket your shop has sent, from all its admins, with the topic, the status and when the last message came. Press Open to go to a ticket's page.

Get an answer faster

  • Check the handbook first — many answers are here, step by step.
  • One question per ticket. A new problem gets a new ticket.
  • Give details we can check: the order number, the product name, the page address, what you pressed.
  • Attach a screenshot of the error — it often says more than a paragraph.
  • Pick the right Topic, so the question reaches the right person.